Enterprise security & compliance
Industry-leading certifications and compliance standards protecting your data
ISO 27001
Information Security Management
Certified ISMS ensuring the highest standards of data protection and security management processes
- Regular security audits
- Risk management framework
- Continuous improvement
- International compliance
SOC 2 Type II
Trust Service Criteria
Audited compliance with security, availability, processing integrity, confidentiality, and privacy
- Annual independent audits
- Five trust principles
- Processing integrity
- Data confidentiality
SAML 2.0 SSO
Enterprise Authentication
Enterprise-grade Single Sign-On supporting all major identity providers and protocols
- Microsoft ADFS & Azure AD
- Okta, Auth0, OneLogin
- JIT user provisioning
- Encrypted assertions
Enterprise-grade performance
Built to handle millions of requests with millisecond latency
Infrastructure specifications
Global architecture
- 3 edge locations (Virginia US, Frankfurt EU, Sydney Australia)
- Global coverage via CDN
- Active-active multi-region
- Sub-30s automatic failover
Scalability
- Auto-scaling infrastructure
- Geographic load distribution
- Distributed database sharding
- Multi-tier caching strategy
Reliability
- 99.9% uptime SLA
- 24/7 system monitoring
- RPO < 1 hour
- RTO < 4 hours
Global response times
* Shanghai tested via shortio.cn
Technical capabilities
Enterprise-grade features and integrations for demanding workloads
API performance
Analytics & reporting
Security features
Link management
Powerful API capabilities
RESTful API
Full-featured REST API with comprehensive documentation and examples
Analytics API
Comprehensive analytics data access with custom date ranges and filters
Daily S3 export
Automated daily export of all your data to AWS S3 bucket
Bulk operations
Efficient batch processing for large-scale operations
Service level agreements
Guaranteed performance and support tailored to your needs
Last month: 1 minute downtime • Last year: 18 minutes total
Service credits automatically issued for downtime exceeding SLA
Enterprise support excellence
Dedicated team
Expert support team with deep product knowledge
Fast resolution
Priority escalation and rapid issue resolution
Proactive monitoring
24/7 system monitoring with predictive alerts
Success planning
Strategic guidance for optimal platform usage
Support response times by severity
Ready to scale your business?
Join thousands of enterprises managing millions of links with confidence. Get started with our enterprise solution today.
- 24/5 chat support
- 99.9% Uptime SLA
- Transparent pricing
- Scalable infrastructure
No credit card required • Enterprise-grade security • Cancel anytime
Quick start
Frequently asked questions
Everything you need to know about Short.io Enterprise
Payment & billing
We support flexible payment options including invoice billing with NET 30/60/90 terms, ACH transfers (US), wire transfers (International), SEPA direct debit (EU), credit card, and monthly or annual prepayment.
Yes, we regularly work with enterprise procurement teams. We can register as a vendor, complete W-9 forms, provide certificates of insurance, meet specific invoicing requirements, and support PO-based purchasing.
Yes, we provide tiered volume discounts based on number of links created, team members, contract length, and redirect volume.
Compliance & legal
Yes, we can review and sign your standard MSA. We also have our own enterprise MSA template that has been reviewed by legal teams at Fortune 500 companies. Our legal team typically responds within 48 hours.
Yes, we provide standard DPA documents that comply with GDPR, CCPA, Standard Contractual Clauses (SCCs), UK GDPR, and custom data processing requirements.
Yes, we can execute BAAs for healthcare organizations. Our infrastructure supports HIPAA requirements including data encryption, access controls, audit logs, and incident response procedures.
We maintain ISO 27001:2013, SOC 2 Type II, GDPR compliance, CCPA compliance, and PCI SAQ compliant infrastructure. Annual VAPT testing is conducted by third-party auditors.
Technical & integration
Yes, you can use unlimited custom domains including root domains, subdomains, and multiple domains per account, with automatic or custom SSL certificates.
Yes, we provide a comprehensive RESTful API with full CRUD operations, bulk operations, and analytics. SDKs are available for Node.js, JavaScript, iOS, and Android. We also provide code snippets for other programming languages and frameworks.
Yes, we support SAML 2.0 SSO with Microsoft AD/Azure AD, Okta, Auth0, OneLogin, Google Workspace, and custom SAML providers.
Support & service
Enterprise customers receive 24/5 priority support with ultra-fast weekday response (under 5 minutes), SLA-backed response times for weekends/holidays, quarterly business reviews, custom training, direct engineering support, and a dedicated success team.
No, we do not offer custom development, but you can request feature enhancements or bug fixes through our support channels.
We provide recorded screencasts, online documentation, and chat support for any questions.
Data & privacy
Primary data (links, settings) is stored in AWS Virginia. Statistics data is automatically stored based on visitor location: US/Americas visitors in Virginia, EU/EMEA visitors in Frankfurt. Edge caching in Sydney for Asia-Pacific. Custom region selection available.
We maintain real-time replication, daily backups (30-day retention), weekly backups (90-day retention), monthly backups (1-year retention), and point-in-time recovery.
Yes, you have full data ownership with export via Analytics API, daily automated export to AWS S3, scheduled exports (daily/weekly/monthly), and multiple formats (CSV, JSON, XML).
Nothing, your links will still work. You won't be able to create new links or update existing ones, statistics collection will be limited to 50,000 clicks per month (free tier), and only one user will be able to access your account. But redirects will continue to work.